Website and Service Terms

1. Acceptance and authority

By using the website or a workspace, the user agrees to these terms and confirms that they have authority to act for the organization they represent. If a signed statement of work, subscription order, data-processing agreement, or other customer agreement conflicts with these terms, the signed agreement controls for that customer relationship.

2. Sales-led access

Evalara does not provide public self-service registration. Access begins through a technical assessment, agreed scope, security review, and implementation. A dedicated workspace is provisioned after the applicable agreement. Customer administrators decide which authorized employees may join.

3. Evaluation and implementation

Assessment findings, pilot plans, estimates, and recommendations are based on the information made available at the time. Final scope, deliverables, acceptance criteria, fees, usage, support, retention, deployment, and responsibilities are defined in the applicable statement of work or order.

Indicative website prices are starting points and are not offers capable of acceptance. Taxes, third-party services, cloud infrastructure, model-provider charges, travel, special security requirements, and out-of-scope work may be charged separately where agreed.

4. Customer responsibilities

The customer is responsible for authorized use, administrator actions, user invitations, source-system permissions, application instrumentation, lawful collection and transfer of data, model-provider terms, evaluation criteria, release decisions, and the accuracy of instructions supplied to Evalara.

Credentials and access links must be protected. Suspected compromise, unauthorized use, or material security events must be reported promptly.

5. Acceptable use

Users must not attempt unauthorized access, disrupt the service, introduce malicious code, bypass controls, probe another tenant, reverse engineer except where law cannot prohibit it, use the service to violate law or third-party rights, or transmit data they are not entitled to process.

Reasonable technical testing agreed in writing is permitted within the approved scope and environment.

6. Customer content and instructions

As between the parties, the customer retains its rights in customer content. The customer grants Evalara the limited rights needed to host, process, secure, support, and provide the agreed service. Evalara will process customer content according to the agreement, documented customer instructions, and applicable law.

The customer acknowledges that traces and evaluation data may contain prompts, model outputs, retrieved material, tool records, and other sensitive technical content, and must configure collection and access accordingly.

7. Evalara materials

Evalara and its licensors retain rights in the platform, website, documentation, methods, designs, software, and improvements. No ownership transfers except as expressly stated in a signed agreement. Feedback may be used to improve the service without identifying confidential customer information.

8. AI and evaluation limitations

Scores, monitors, comparisons, and recommendations are decision-support tools. They do not guarantee that a model, prompt, agent, or application is accurate, safe, compliant, unbiased, available, or fit for a particular purpose. The customer remains responsible for release decisions, human oversight, professional review, and controls appropriate to its use case.

9. Availability and changes

Evalara may maintain, update, or modify the website and service. Material commitments about availability, support, maintenance, and change management are governed by the applicable signed agreement.

10. Confidentiality and security

Confidential information must be protected and used only for the agreed purpose. Detailed confidentiality, security, incident, audit, and data-processing obligations are governed by the applicable signed agreement where provided.

11. Warranties and liability

To the maximum extent permitted by law, the public website and pre-contract materials are provided on an as-available basis without implied warranties. Service warranties, remedies, exclusions, and liability limits are those stated in the signed customer agreement.

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation.

12. Suspension and termination

Access may be suspended where reasonably necessary to address security risk, unlawful use, material breach, non-payment under an applicable agreement, or harm to the service or others. Termination rights and post-termination handling are governed by the signed agreement.

13. Governing law

Unless a signed agreement states otherwise, these terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction, subject to any mandatory law that applies.

14. General

If a provision is unenforceable, the remaining provisions continue. A failure to enforce a right is not a waiver. These terms do not create a partnership, agency, employment relationship, or third-party beneficiary right.